We understand that from time to time something might not quite be right. Be it a sizing issue, a fault with a product or simply a change of mind, please refer below to our returns policy so that you are in no doubt ahead of purchasing an item from us.
ALL ITEMS MUST BE RETURNED TO THE ADDRESS BELOW BEFORE ANY EXCHANGE OR REFUND CAN BE ISSUED
Returns Address
Project-Venom
1 Gordon Smith Close
Aston Clinton
hp22 5zw
Help! I need to return an item, where do I stand?
We are happy to take returns on products for exchange or a full refund for the following reasons –
- Sizing Issue – we ask that you try your best to select the right size in the first place but we do understand that sometimes online shopping can be difficult so we will always exchange for a new sized product
- Faulty Item – we are not perfect, there, we said it, from time to time mistakes can happen and the manufacturing process in any industry is not faultless. If you are unhappy with the quality of any garment please let us know and arrange a return to us for a replacement or a full refund.
- A change of mind – we all change our mind from time to time and if you have decided on receipt that the garment is not to your taste or liking then simply return to us for a refund.
*All returns must be made within 28 working days of delivery*
Free Gifts
Remember that if you are requesting a refund or a part refund that takes your order below the free gift threshold you must return the gift with your purchased items. Failure to do this will result in the value of the gift being taken from your refund amount.
When can I not return an item?
Sometimes we feel it is unfair for us to exchange an item and with that in mind we will not issue a refund or exchange for the below reasons –
- Embellishment – If you have had an item personalised with Initials, Squad Numbers or Sponsors Logos then unfortunately this item is non-returnable so please be very careful when ordering personalised items.
- Damaged after arrival – If you have worn an item purchased from Project-Venom and caused it to no longer be in the condition it was delivered to you then the item is no longer refundable.
Talk to us!
If you wish to speak to a member of our team regarding a return or simply discuss an issue please contact us via the email below.
sales@project-venom.com
To return an item please send to the address below with a covering note of order number and name.
Returns Address
Project-Venom
1 Gordon Smith Close
Aston Clinton
hp22 5zw